The SpotLock driver-verification service confirms a driver's identity by having an authorized person review photographs the driver submits. The Service does not generate a faceprint, perform a facial-geometry scan, or run automated facial-recognition matching. This notice describes how LaneLock Technologies, LLC ("LaneLock") collects, stores, uses, retains, and destroys those photographs and the related identity information. It is provided so that, to the extent any law โ including the Illinois Biometric Information Privacy Act, 740 ILCS 14 et seq. ("BIPA"), the Texas Capture or Use of Biometric Identifier Act, Tex. Bus. & Com. Code ยง 503.001 ("CUBI"), or another state biometric-privacy statute โ treats the submitted photographs or the human identity-comparison process as "biometric identifiers" or "biometric information," LaneLock satisfies that law's notice and written-release requirements.
When a driver completes a SpotLock pre-dispatch verification, LaneLock collects the following items that may, depending on the jurisdiction, constitute "biometric identifiers" or "biometric information" within the meaning of BIPA, CUBI, or a comparable state law:
Identity comparison is performed by authorized LaneLock personnel and the initiating freight broker, who visually review the photographs. LaneLock does not extract, compute, or store facial-geometry data, faceprints, or facial-recognition templates from these images. For clarity: LaneLock does not capture fingerprints, palm scans, iris scans, voiceprints, retina scans, or DNA, and does not use real-time face-recognition on bystanders or any third party other than the driver completing the verification.
LaneLock collects this information solely to verify that the individual identified on a freight broker's dispatched load is the same individual who physically presents at pickup, by having authorized personnel visually compare the driver's submitted selfie and license images against (a) one another, (b) the dispatcher-supplied identifying information for the load, and (c) prior verifications for the same driver where available. The purpose is fraud prevention and shipment integrity. The information is not used for any other purpose.
Biometric information is stored on cloud infrastructure operated by DigitalOcean LLC, located in the continental United States, protected by the provider's volume-level encryption at rest; application-layer encryption of biometric files is being deployed. Access is restricted to LaneLock personnel with a business need and to the initiating freight broker for the specific verification case, and access is logged.
LaneLock retains biometric information for no longer than the earlier of:
This schedule is published in Section 4 of the Privacy Policy and constitutes LaneLock's written retention policy for purposes of 740 ILCS 14/15(a).
Upon expiration of the applicable retention period, LaneLock destroys the biometric information using commercially reasonable measures that render the data unreadable and not reasonably recoverable. For digital records this consists of secure deletion from primary storage and secure overwrite of associated backups upon the next backup-rotation cycle. LaneLock may retain a record past the schedule above only when reasonably required for an active litigation hold, an active regulatory inquiry, or an unresolved claim, and only for as long as that qualifying need persists.
LaneLock discloses biometric information only:
LaneLock does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information, and will not do so in the future.
By checking the biometric-consent box on the SpotLock verification form and submitting the form, the driver acknowledges that:
A driver who does not consent should not complete the SpotLock verification, and should contact the broker that dispatched the load to make alternative arrangements.
At any time, a driver may:
Requests should be sent to support@lanelocktech.com. LaneLock will acknowledge a request within seven (7) calendar days and respond substantively within thirty (30) calendar days, or sooner where required by applicable law.
Questions regarding this Notice or LaneLock's biometric practices may be directed to:
LaneLock Technologies, LLC
Attn: Privacy Officer
support@lanelocktech.com